Returns & Exchanges
At Iron Heart Germany, we want you to be fully satisfied with your heavy-duty garments; therefore, we offer a 14-day return period for all unworn and unwashed items. Please ensure all original tags remain attached and the items are in their original packaging to qualify for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or our contact form to request a return authorization number and provide your order details.
Prepare the Package
Securely pack the items in their original shipping box, ensuring the return form is included and the package is clearly labeled with our return address.
Ship the Goods
Send your package using a trackable shipping service of your choice; please note that the customer is responsible for return shipping costs unless the item is defective.
Processing & Refund
Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing